How to Enjoy Your Spa Day

🌿 Terms & Conditions

Welcome to Quiet Vines Boutique Spa.
By booking or receiving any treatment or service, you agree to the terms below. These ensure a smooth, respectful, and enjoyable experience for all guests.

1. General Information

Quiet Vines Boutique Spa offers premium wellness, beauty, and relaxation treatments performed by trained professionals with the utmost care and attention to hygiene and safety.

Our operating hours are:

Monday – Saturday: 9 AM – 6 PM
Sunday: 9 AM – 4 PM

Quiet Vines Boutique Spa (PTY) LTD – Reg No: 2025/700208/07
Shop 42, 1st Floor, Starwood Mall, 3 Andromeda Street, Phoenix 4068.

2. Appointments & Bookings

All reservations are subject to availability.
Some treatments or multi-hour sessions may require a deposit to confirm your booking.
Bookings can be made via WhatsApp, phone, or email at bookings@quietvines.co.za.
Please arrive 10 minutes early to relax and complete any required forms.
Guests who arrive late may have their treatment time reduced while being charged in full.

3. Treatment Availability

All treatments and packages are available only within published validity dates and during listed operating hours.
Day-specific specials (e.g. Monday Sanctuary, Tuesday Petal Treats, etc.) are valid only on the days stated and cannot be transferred to other days.
Last booking times differ per special and are specified in each promotion.
Quiet Vines Boutique Spa reserves the right to amend or withdraw specials, pricing, or timing without prior notice.

4. Cancellations & Rescheduling

Cancellations must be made in writing (WhatsApp or email).
24 hours or less notice – 100 % cancellation fee applies.
More than 48 hours’ notice – booking may be rescheduled or converted into a voucher.
No-shows are charged in full.
Refunds, where approved, carry a R50 administration fee.

5. Vouchers & Promotions

Gift vouchers are valid for 3 months from date of issue and are not redeemable for cash.
Vouchers cannot be extended or used after expiry.
Lost or stolen vouchers cannot be replaced.
Vouchers and promotions may not be combined with other discounts.
Management reserves the right to change or end promotional offers without prior notice.

6. Health Disclosure & Client Responsibility

Clients must disclose all relevant medical conditions, allergies, injuries, or sensitivities before treatment.
Treatments are not a substitute for medical care and should not be considered medical advice or therapy.
Failure to disclose medical information releases Quiet Vines Boutique Spa from any liability.
All services are undertaken at the client’s own risk.

7. Liability Disclaimer

While every treatment is carried out with professional care, Quiet Vines Boutique Spa, its owners, management, and staff accept no responsibility or liability for any injury, loss, allergic reaction, or adverse effect resulting from services or products provided.
Participation in any treatment constitutes acceptance of these conditions.

8. Late Arrivals

Late arrivals may result in shortened treatment times to avoid disruption to following appointments. The full fee remains payable.

9. Spa Etiquette & Code of Conduct

At Quiet Vines, we foster a calm and respectful atmosphere for all guests. Please observe the following:

Arrive a few minutes early to unwind before your session.
Mobile phones must be kept on silent within spa areas.
No food or outside beverages are permitted in treatment rooms.
Children must be supervised at all times.
Tips are appreciated but not mandatory.
Non-Nudity Policy: Quiet Vines Boutique Spa is a professional spa. Clients must wear underwear at all times during treatments. Therapists are trained to ensure your comfort and modesty. Any inappropriate behaviour will result in immediate termination of the session without refund.

10. Right of Refusal

Quiet Vines Boutique Spa reserves the right to refuse service to any individual displaying inappropriate, aggressive, or disrespectful behaviour toward staff or other guests.

11. Changes to Terms

These Terms & Conditions may be updated or amended without notice.
The latest version is always available on our website.

12. Contact Information

For bookings or questions, please contact:
📞 070 495 1978 | 📧 info@quietvines.co.za
📍 Shop 42, 1st Floor, Starwood Mall, Phoenix 4068

Each November special is valid only within the promotional period (10 – 23 November 2025) and only on the specified days.
Last booking times are noted to allow adequate preparation and service flow.

Package Name	Available Days	Booking Times / Notes
Monday Sanctuary	Mondays only	9 AM – 6 PM (Last booking 4:00 PM)
Tuesday Petal Treats	Tuesdays only	9 AM – 6 PM (Last booking 4:30 PM)
Wednesday Wellness	Wednesdays only	9 AM – 6 PM (Last booking 4:00 PM)
Thursday Bloom	Thursdays only	9 AM – 6 PM (Last booking 3:30 PM)
Friday Glow	Fridays only	9 AM – 6 PM (Last booking 3:30 PM)
Couples Serenity Weekday	Monday – Thursday only	9 AM – 6 PM (Last booking 3:30 PM)
Couples Weekend Bloom	Friday – Sunday only	9 AM – 6 PM (Last booking 4:00 PM)

These specials cannot be transferred to alternate days or combined with other promotions.

🌸 Standard Treatment Menu

All other treatments from our main Treatment Guide are available during regular spa hours:
Monday – Saturday 9 AM – 6 PM | Sunday 9 AM – 4 PM
(Last bookings accepted one hour before closing.)

Massage Therapy

Full Swedish Serenity – 60 min
Full Deep Serenity – 60 min
Tranquil Release Express – 30 min
Sprouts Serene Express – 30 min
Sacred Roots Head Massage – 30 min
Grounded Calmness Foot Massage – 30 min

Spa for One Packages

Vine Express – 1 hr 30 min
Gentle Vines – 1 hr 45 min
Quiet Moment – 2 hr 15 min

Spa for Two Packages

Pure Bliss – 60 min (Treatment for 2)
Vineyard Pairing – 90 min (Treatment for 2)
Twin Vines – 2 hrs (Treatment for 2)

Hands & Feet

Petal Hands – 30 min
Spa Express Manicure – 45 min
Spa Deluxe Manicure – 60 min
Spa Express Pedicure – 45 min
Spa Deluxe Pedicure – 60 min
Petal Feet – 30 min

Facials

Express Vine Facial – 30 min
Classic Vine Facial – 45 min

Waxing Services

Lip | Chin | Brow | Half Arm | Full Arm | Half Leg | Full Leg | Under Arm | Full Face

Eyelash Treatments

Lash Extensions | Filling | Removal

💛 General Notes

All treatments are subject to therapist and room availability.
Packages and promotions may be discontinued, updated, or replaced without prior notice.
Management reserves the right to modify operating hours during peak or off-peak seasons.
Quiet Vines Boutique Spa is open to guests aged 16 and above unless accompanied by an adult.

✨ Quiet Vines Boutique Spa
“Relax the Body, Renew the Mind.”

Thank you for your booking request. Our Quiet Vines reservations team is reviewing availability and will be in touch shortly to confirm your preferred time and treatment details. We take care in crafting every visit with the same calm and attention that define the Quiet Vines experience ensuring your moment of serenity begins the moment you reach out.

Proudly powered by Quiet Vines Boutique Spa

Massage Therapy

Surrender to the art of complete relaxation with our Quiet Vines Full Body Massage, a tranquil experience designed to calm the mind, ease tension, and renew the body from head to toe.

Each massage is a personalized journey, blending expert techniques with soothing aromatherapy oils to restore balance and harmony. Our skilled therapists tailor every session to your needs whether you seek deep muscle relief, gentle relaxation, or total rejuvenation.

Through rhythmic strokes and flowing movements, stress melts away, circulation improves, and your body’s natural energy is gently restored. Soft music, warm oils, and the calming atmosphere of Quiet Vines envelop your senses, allowing you to completely unwind and reconnect with yourself.

Leave feeling lighter, deeply relaxed, and beautifully restored your body, mind, and spirit in quiet harmony.

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Your hands tell your story, let them speak of softness, care, and quiet elegance. At Quiet Vines, our Hand Treatments are designed to restore hydration, smoothness, and youthful radiance to tired, overworked hands.

Each treatment begins with a soothing cleanse and gentle exfoliation to lift away dryness and reveal fresh, glowing skin. A nourishing mask deeply hydrates, while a therapeutic hand and arm massage melts away tension and improves circulation. Using botanical oils and rejuvenating creams, your skin is left silky, luminous, and renewed.

Whether as a stand-alone indulgence or the perfect addition to your manicure, our hand rituals offer a moment of calm reviving your skin, relaxing your senses, and leaving your hands beautifully cared for, in true Quiet Vines style.

Quiet Vines Spa – Privacy Policy

Last Updated: November 2025

Quuiet Vines Spa (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with us, you may provide:

Full name
Email address
Phone number
Billing or payment details
Appointment preferences
Any information submitted through contact or booking forms

1.2 Automatically Collected Information

When you browse our website, we may collect:

IP address
Browser type and device information
Pages viewed and time spent on the site
Cookies and tracking data to improve user experience

1.3 Sensitive Information

If relevant to your spa treatment, you may voluntarily provide health-related information. We only collect this information with your consent and use it exclusively to tailor services safely.

2. How We Use Your Information

We may use your information for the following purposes:

To confirm and manage appointments
To respond to enquiries and provide customer support
To process payments for services or products
To personalise spa treatments and recommendations
To improve our website and services
To send promotional offers or newsletters (only with your consent)
To comply with legal requirements

3. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website functionality
Analyse site traffic
Enhance your browsing experience

You may adjust your browser settings to refuse cookies, however, some features of the website may not function properly.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information from:

Unauthorised access
Loss or theft
Alteration or misuse

Although we work hard to protect your data, no online transmission is completely secure. You share information at your own risk.

5. Sharing of Information

We do not sell, trade, or rent your personal information.
We may share your information only with:

Service providers who assist with payment processing, booking systems, or website operations
Legal authorities, if required for compliance with the law

All third-party partners are required to keep your information secure and confidential.

6. Your Rights

Depending on your region, you may have the right to:

Access the personal information we hold
Request correction or deletion
Withdraw consent for marketing communications
Request restrictions on data processing

To exercise your rights, please contact us using the details below.

7. Data Retention

We retain your information only for as long as necessary to:

Provide services
Fulfil legal or accounting requirements
Maintain business records

When no longer needed, your data will be securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to external sites not operated by us.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you may contact us at:

Quiet Vines Spa
Email: info@quietvines.co.za
Phone: +2704951978
Address: 1-3 Andromeda Street, Starwood Mall, Phoenix, Durban, Kwa-Zulu Natal, 4068

Nurturing Calm. Cultivating Beauty.

At Quiet Vines Boutique Spa, we believe that true beauty begins in stillness.
Our spa is a serene sanctuary where time slows, the senses awaken, and the mind finds peace.
Every treatment is designed to restore balance, promote renewal, and leave you feeling refreshed body, mind, and spirit.

🌸 Our Story

Quiet Vines was born from a love of calm, connection, and natural beauty.
Inspired by the quiet strength of the vine ever-growing, ever-reaching toward the light our spa was created to offer a haven from the rush of daily life.

Every detail, from our warm tones to our botanical aromas, reflects our belief that wellness should be both beautiful and grounding.
Quiet Vines is more than a spa it’s an invitation to pause, breathe, and rediscover your inner stillness.

🌿 Our Philosophy

We embrace the art of mindful living where luxury is defined not by excess, but by intention.
Each experience blends modern spa techniques with nature’s elements soft textures, gentle aromas, and soothing rituals to create harmony between body and mind.

Our goal is simple: to help you reconnect, rejuvenate, and glow from within.

✨ Our Promise

To every guest who steps into our world, we promise:

🌿 A warm welcome and an atmosphere of calm.
🌿 Thoughtful, professional care from skilled therapists.
🌿 Personalized treatments that honor your individual needs.
🌿 A renewed sense of peace, balance, and inner beauty.

🌸 Our Essence

At Quiet Vines, we don’t just offer treatments we create moments of reflection, restoration, and quiet transformation.
Here, wellness is not a luxury it’s a way of being.

✨ Quiet Vines Boutique Spa
Where tranquility takes root, and beauty blossoms from within.

Experience the art of self-care redefined with our Quiet Vines Spa Manicure, a ritual designed to nurture hands, soften skin, and restore natural beauty.

Each treatment begins with a soothing soak infused with botanical essences to cleanse and refresh. A gentle exfoliation smooths away dullness, followed by a deeply hydrating mask that revives dry, tired hands. Our therapists then perform a relaxing hand and arm massage using nourishing oils to ease tension, improve circulation, and leave your skin glowing with vitality.

Nails are shaped, cuticles cared for, and polish is applied to perfection completing the experience with elegance and refinement.

Whether you choose a classic clean finish or a full indulgent treatment, our manicures leave your hands feeling velvety soft, beautifully renewed, and quietly confident the essence of Quiet Vines tranquility.

Indulge in a rejuvenating ritual designed to restore softness, balance, and beauty to tired feet. At Quiet Vines, our Spa Pedicures go beyond basic care they are a complete sensory experience that soothes the mind while pampering the body.

Each treatment begins with a warm, aromatic soak infused with natural botanicals to ease tension and soften the skin. A gentle exfoliation smooths away roughness, followed by a hydrating mask that replenishes moisture and renews tired soles. Your therapist then performs a soothing foot and lower leg massage to relieve tension, improve circulation, and bring deep relaxation.

Nails are shaped, cuticles cared for, and polish is applied with precision leaving your feet feeling refreshed, renewed, and beautifully polished. Step out with a sense of lightness and calm, perfectly embodying the tranquil luxury of Quiet Vines Boutique Spa.

Rediscover your natural radiance with our bespoke facial rituals each one crafted to nurture, restore, and reveal the beauty of balanced, healthy skin.

At Quiet Vines, our facials are more than treatments, they’re moments of stillness, care, and renewal.

We begin with a personalized skin consultation to understand your unique needs. Using carefully selected botanical and professional-grade products, your therapist will cleanse, exfoliate, and rejuvenate your skin through gentle massage and customized masks. Every movement is designed to soothe the senses, enhance circulation, and promote a youthful glow.

Whether you’re seeking deep hydration, soothing calm, or age-defying luminosity, our facials are thoughtfully curated to refresh the skin and quiet the mind. As tension melts away and your skin awakens with vitality, you’ll leave feeling renewed, radiant, and beautifully confident the very essence of Quiet Vines tranquility.

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At Quiet Vines Boutique Spa, our foot treatments are more than a polish, they’re a rejuvenating ritual of renewal and relaxation.

Each experience is designed to restore comfort, improve circulation, and leave your feet feeling refreshed and revived.

We begin with a soothing soak infused with natural botanicals, followed by gentle exfoliation to smooth and soften tired soles.

A nourishing mask and massage release tension while hydrating and revitalizing the skin. The result is silky-smooth feet that feel light, refreshed, and beautifully renewed.

At Quiet Vines, threading is more than a beauty ritual, it’s an art form rooted in precision, grace, and centuries of tradition. Our skilled therapists use the ancient technique of cotton threading to shape and refine your brows and facial features with delicate accuracy.

This gentle, natural method involves twisting fine cotton thread to glide effortlessly across the skin, removing even the finest hairs from the root, no harsh chemicals, no irritation, just flawlessly smooth, beautifully defined results.

Each threading session is tailored to complement your face shape and natural beauty, enhancing your brows and complexion with soft, sculpted perfection. The treatment not only provides cleaner, longer-lasting results but also promotes healthier regrowth and a polished, radiant appearance.

At Quiet Vines, we combine this timeless technique with our spa’s signature calm soothing aromas, tranquil surroundings, and expert care creating a truly relaxing beauty experience that leaves you refreshed, confident, and glowing.

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🌿 Waxing at Quiet Vines Spa

Waxing is a gentle and effective hair removal treatment that leaves your skin smooth, refined, and beautifully soft. At Quiet Vines, we use high-quality warm wax and soothing aftercare products to ensure comfort and care for all skin types. Our waxing treatments help slow regrowth, exfoliate dead skin cells, and maintain longer-lasting smoothness compared to shaving giving you silky, radiant skin with every visit.

🌿 Lip Wax

Removes fine hair from the upper lip area, leaving the skin smooth and makeup-ready. Perfect for a clean, polished finish.

🌿 Brow Wax

Shapes and defines your brows to enhance your natural features, giving a neat, elegant look that frames the face beautifully.

🌿 Chin Wax

Effectively removes unwanted hair from the chin area for a soft, even complexion.

🌿 Half Arm Wax

Removes hair from the lower or upper arms, leaving the skin silky and refreshed. Ideal for maintaining smooth, glowing skin.

🌿 Full Arm Wax

Gently removes all hair from shoulder to wrist for a flawlessly smooth and refined finish.

🌿 Half Leg Wax

Targets either the upper or lower legs, leaving the skin soft, smooth, and radiant to the touch.

🌿 Full Leg Wax

A complete hair removal treatment from thigh to ankle for long-lasting smoothness and a renewed skin feel.

🌿 Underarm Wax

Creates a clean, smooth underarm area while helping to reduce regrowth over time.

🌿 Full Face Wax

A gentle and precise treatment that removes fine facial hair to reveal a soft, radiant, and even complexion.

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